Emergency mental health services at UMass Memorial Medical Center are supported through contracts with private and public payers and are available to individuals regardless of their insurance or ability to pay. Calls to access services can be made to 866-549-2142.

Evaluation and Referral
A 24-hour-a-day emergency mental health screening service is available for all ages. Emergency services are evaluative in nature and designed to create an accurate diagnosis, to provide brief intervention when appropriate, and to establish follow-up care either in the community or through an inpatient delivery system. These services can be provided at the Duddie Massad Emergency and Trauma Center on the University Campus, or the evaluation team can travel to other community sites.

Crisis Stabilization Services
A short-term residential service is offered to adults who are determined to not need inpatient hospitalization but who could benefit from a brief residential placement (one to three days). This program allows patients to stabilize, identify causes of their crisis and to develop effective discharge treatment plans.