You can pay your bill securely online through our partnership with Bank of
America.
Use the links below that correspond with which bill you wish to
pay. You will be delivered to an external website within a new window.
About Your Bill
Patients receiving care at UMass Memorial
Medical Center or Clinton Hospital receive a bill for hospital services,
including charges related to an inpatient stay, Emergency Department visit,
diagnostic testing and/or outpatient visits. This bill is marked with either the
UMass Memorial Medical Center logo or Clinton
Hospital logo and you can pay it securely online.
You
may also receive a bill for physician services. If your physician is a private
practice doctor seeing patients at the hospital, you will receive a bill
directly from his/her office with payment instructions.
If your
physician is a member of UMass Memorial Medical Group, the bill is marked with
the UMass Memorial Medical Group logo and you can pay it
securely online.
We Bill Your Insurance First
If we
have complete information on your health insurance coverage, we first send the
bill for your care to your insurer. However, you may have received a bill from
us for deductibles, copays and services not covered by your insurance. You can
call your insurance company directly with questions about its coverage. The
telephone number is usually on your insurance card. (Note: Your insurance
company may send you an “Explanation of Benefits,” which may look like a bill
but in fact explains what your insurance has paid for.)
Let Us
Help Explain Your Bill
We recognize that health care bills can be
confusing and our customer service representatives are skilled at answering any
question you may have. Please e-mail or call our
Patient Financial Services Department at 508-334-1840 or toll free at
800-225-8885 (weekdays, 9 am to 4:30 pm).
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Save 20 Percent on Your Balance
When you pay your UMass Memorial Medical Center, Clinton Hospital, or UMass Memorial Medical Group bill within 14 days of receiving your first billing statement, we will automatically take 20 percent off your balance when you use our online payment system. If you choose not to make your payment online you can call our Patient Financial Services Department at 508-334-1840 or 800-225-1840 (weekdays, 9 am to 4:30 pm) as soon as you receive your first bill and our representatives will assist you with your prompt pay discount. (Note: Office visit copays are not eligible for the discount.)
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If You
Need Health Insurance or Assistance in Paying Your Bill
If you have
limited or no health insurance, or are on a fixed or limited income, we
encourage you to speak with our financial counselors, who can provide
information on state and federal programs available to help fund health care
services. For more information:
- Financial counseling at UMass Memorial Medical Center: Call 508-334-9300 (8 am to
4:30 pm)
- Financial counseling at Clinton Hospital: Call 978-368-3894 (8 am to 4:30
pm)