A patient's medical record is the physical property of UMass Memorial Medical Center, however, the patient has the right of access to review the record and to obtain a copy. The patient may not receive a copy of his/her medical record upon discharge from the hospital. Medical records must be completed by all providers involved in the patient's care prior to being copied and released to the patient. This process can take up to 30 days. Patient-related information may be released to a physician or medical facility for follow up and continued care of the patient when needed.
Patients who wish to receive a copy of their medical records or to have their medical records forwarded to another party must fill out an Authorization Form. For assistance with filling out the forms, refer to the Instructions Handout. Upon receipt of a signed Authorization Form, UMass Memorial will process the request and send an invoice for payment of the copies. After full payment is received, the copies will be processed, mailed or made available to the patient or a designated individual for pickup within seven to 10 business days.
To obtain a copy of medical records, please complete an Authorization Form and return it to the address below or fax to 508-334-9721.
Health Information Management
UMass Memorial Medical Center - University Campus
55 Lake Avenue North, Worcester, MA 01655
Patients should specify whether the copy is for their personal records or is to be sent to another party.
Please call Health Information Management at
508-334-5700 or email with questions.