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How We Ensure Quality and Safety

"Our HealthAlliance Hospital trustees fully support the hospital's top priority of providing each of our patients with clinical and service excellence in a safe environment." 
Gail Allen, Esq., Chair, Board of Trustees

Our commitment to ensure quality and patient safety begins with our Board of Trustees. The board holds ultimate accountability for quality of care and services, and the systems and processes to support that care provided by physicians and staff of HealthAlliance Hospital. Board members receive regular updates and reports on quality across our organization.

A subset of our board is our Board Quality Committee, which includes five board members plus representatives from senior management and staff of our Quality Improvement Department. The Board Quality Committee discusses development and implementation of programs to ensure improvement of clinical quality and patient safety. 
 
Our Patient Care Management Committee (PCMC) is comprised of all our clinical department chairs, representatives from senior management and the Board of Trustees, as well as participation by nursing directors. The PCMC reports to the Board of Trustees, and it oversees all the clinical quality and patient safety work done at the hospital. This committee also works on detailed case studies to identify opportunities to improve clinical quality.

The Patient Safety Committee (PSC) is dedicated to improving patient safety practices, reducing the probability of occurrences of adverse and potentially adverse events, and prioritizing work on National Patient Safety Goals. It has members from all areas of clinical practice, and it reports to the PCMC.

The Department of Quality Improvement serves as the locus for organizational expertise in processes for clinical quality and patient safety, including work on publically reported national measures of quality, as well as accreditation activities and risk management. 

All staff participates in Patient Safety Walk Rounds. Members of senior management pair with quality improvement leaders and engage in conversations with staff across the hospital. Through these rounds, staff is able to engage directly with hospital leaders, to jointly identify opportunities to create an even safer environment for our patients.