Marlborough, MA (November 22, 2011) – Marlborough Hospital is proud to announce that Press Ganey Associates, Inc, has named it a 2011 Success Story Award® winner at the organization’s national client conference held in Grapevine, Texas last week. Marlborough Hospital is one of nine organizations to receive this honor in 2011. It is one of three organizations in the nation to receive the award for clinical performance.
Marlborough Hospital received the award based on its improvement programs related to the care of cardiac and pneumonia patients. The hospital focused on specific quality and safety initiatives specifically to improve pneumococcal/influenza vaccination rates, antibiotic selection and administering treatments proven to give the best results for adults experiencing a heart attack. The team included physicians, nurses and pharmacy staff.
The results for the clinical process measurement was April 2010 through March 2011 with the hospital surpassing the state average in several different areas including achieving pneumonia vaccination rates of 99 percent, influenza 97 percent and antibiotic selection of 99 percent as measured by the Centers for Medicare and Medicaid (CMS). The state averages for the ranks are 95 percent, 94 percent and 95 percent respectively. Marlborough Hospital is in the top 10 percent of all hospitals submitting cardiac data to CMS.
At the conference, Kathy Berry, RN, BSN, director of performance improvement for Marlborough Hospital presented the details of the hospital’s clinical performance which led to the national recognition.
According to Mary Brown, Marlborough Hospital’s chief nursing officer, she said, “As an organization that adopted a total quality management philosophy several years ago, it is gratifying to see that our efforts have resulted in the level of patient satisfaction performance that merits this kind of recognition.”
The three success story award winners for clinical performance were: Marlborough Hospital, Marlborough, MA, Baptist Hospital East, Louisville, KY and Johnson & Johnson Medical Device & Diagnostics Group.
The success story award recognizes facilities that have demonstrated leadership, implemented organizational change and improved performance. The Press Ganey Success Story Award is a highly regarded symbol of achievement in the health care industry. It is awarded annually and Robert Draughon, Press Ganey’s CEO noted, "We are proud to partner with Marlborough Hospital. Their innovative approach to improving clinical performance helps advance the quality of health care in Central Massachusetts.”
Press Ganey currently partners with more than 10,000 health care facilities — including 50 percent of all U.S. hospitals — to measure and improve the quality of care that providers deliver to patients and, ultimately, to improve the overall health care experience.
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Five Marlborough Hospital representatives traveled to Texas to accept the success story award given by at the Press Ganey Inc., at their national client conference. The success story award for clinical performance was given to only three organizations in the country. Pictured are (l to r): Mary Brown, MSN, RN, Kathy Berry, RN, BSN, Deb Chauk, MS, RN, Judy Connelly, MS, RN, and Audrey Greenlaw, RN.
About Marlborough Hospital
Marlborough Hospital, a community resource since 1890, is served by a medical staff of more than 300 primary care physicians and specialists. The hospital provides a wide range of inpatient and outpatient medical, surgical and ancillary services, including oncology, laboratory and radiology services, physical therapy, cardiac rehabilitation, inpatient and partial day mental health services as well as diabetes education and management. A state-of-the-art Emergency Department, staffed by emergency medicine physicians from the UMass Memorial Medical Center, provides 24-hour emergency care.
As a member of UMass Memorial Health Care, Marlborough Hospital provides patients with a direct link to the advanced medical resources of UMass Memorial Medical Center in Worcester, a nationally recognized academic medical center. In 2010, Marlborough Hospital was ranked second in the state, fourth in New England and 31st in the nation for heart attack survival by the Centers for Medicare and Medicaid. The recipient of the 2009 Betsy Lehman Patient Safety Recognition Award, is fully accredited by the Joint Commission and is certified as a primary stroke service by the Massachusetts Department of Public Health. For more information about the hospital visit: www.marlboroughhospital.org.
Press Ganey Associates, Inc.
Recognized as a leader in performance improvement for 25 years, Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high performing organizations and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including 50 percent of all U.S. hospitals. For more information, visit www.pressganey.com.