The Patient and Family Advisory Council
Marlborough Hospital Patient and Family Advisory Council (PFAC) is an organized
group of interested adult patients, family members, caregivers and health care
providers who volunteer their time to serve on a committee in a structured
environment to give feedback and suggestions to improve the quality, patient
safety and care experience at Marlborough Hospital.
The PFAC membership consists
of current and former patients or their family members, who reflect the diverse
communities served by Marlborough Hospital. Several members of the hospital
clinical staff and administration also serve on the council.
- Support the mission of the hospital
- Attend and participate in scheduled council meetings
- Listen to and respect differing opinions and points of view
- Share insights and information in a courteous manner
- Maintain patient and provider confidentiality
The primary goal of the PFAC is
to provide a voice from the patient perspective and offer valuable input to
senior management, hospital administration and clinical staff. Those who have
first-hand experience as a patient or support person, whether at Marlborough
Hospital or another institution, are uniquely qualified to provide helpful
insight into ways to improve the patient care experience. The council may focus
on any number of issues such as patient safety, provider communication, possible
improvements and more.
Council members agree to serve a two-year term except at
the council's inception at which half of the members will serve a one-year term
in order to create a more orderly succession process. Meetings will be no less
than quarterly with a goal of six to eight meetings per year.
To Learn More
To learn more about becoming a member of
the Marlborough Hospital PFAC call 508-486-5624 or send us an e-mail.