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     Phone 1-888 MEDSEEK. email info@medseek.com. http://www.medseek.com 
     (c) 1999-2006 Medseek, Inc. All rights reserved.-->
    













	
	
	 
	 
	 
	 

	
	
	
	

	
	

	
	

	
	

	
	

	
	

	
	


	
	

	
	

	
	
	
	
	

	
	

	
	

	
	

	
	

	
		
		
	
		

	
		

	
		

	
		

	 
	 
	 
	 

	
	
	
	
	
	
	
	
		
	

	
	 
	
	
	
	
	
	

	
	
	
	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	
	
	
	
	
	
	
	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	
	
	

	
	

	
	

	
	

		
	
	
	
	
	
	
	
	
	
	

	
	

	
	

	

	
	

	
	

	
	

	
	

	
	

	
	
	
	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	
	
	
	

	
	

	
	

	
	

	
	

	
	

	
		
		
	
		

	
		

	
		

	
		
	
	
		
		
	
		
	
	
		
	
	
	
		
	
	
	
	
	
	
	
	

	
	
	
	
	
		
		
			

		
		
		
		
		
		
		
		
		
		
		
		
		
		

		
			
		
		 
		
		
		
		

		
		
		
		
		
		
		
		
		
		

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		
		
			

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

		
			
			
		
		
		
			

		

		
		
		
		

		
		

		
		
		
		
		
		
		
		
		
		

		
		

		
	
	
	
	
	
	
		
			
				
			
			
				
				

		
		
		
		
		
		
		
		
		
		
		
		
		
		

		
			
		
		 
		
		
		
		

		
		
		
		
		
		
		
		
		
		

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		
		
			

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

		
			
			
		
		
		
			

		

		
		
		
		

		
		

		
		
		
		
		
		
		
		
		
		

		 
				
			
		
	




	
	
	

	
	
	
	
	
	
	
	
	
	

	
	


	
	
		
			
		
	
	
	
	
	
		
			
		
	
	
	
	
	

 


	
	
	
		



		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		

		
		

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		
		
			

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

		
			
			
			
		
		
			

		

		
		
		
	
		

		
		

		
		
		
		
			
		
		
		
			

		
		

		
		

		
		
		
		
		
		
		
			
				

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

				
			
		
		

		
		
		
		
			

		
		

		
		

		
		
		
		
		
		
		
		

		
		
		
		
		
		
			

		
		

		
		

		
		
		
		
		
		
		
			
				

		
		
		
		
		
		
		
		
		
		
		
		
		
		

		
			
		
		 
		
		
		
		

		
		
		
		
		
		
		
		
		
		

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		
		
			

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

		
			
			
		
		
		
			

		

		
		
		
		

		
		

		
		
		
		
		
		
		
		
		
		

		

		

		
		
		
		
		
		
		
		
		
		
		
		

		
			
		
		

		
		
		
		


		
			

		

		
		
		

	
		
		
		
		

		


		
		
		
		


 

		
	

	
	
		





















 

	

 








<!-- --------------------------------------------------
-
-	UMass Memorial MEDICAL CENTER interior template
-
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__________ REDIRECTS ______________________________
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<!--
__________ INCLUDES ______________________________
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	<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
	<HTML>




	<HEAD>
	
	




	<title>Quality, Patient Safety and Patient Experience</title>

	





	<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
	<meta name="description" content="We invite you to explore this section of our web site to better understand our quality and safety program. We proudly share information on how we meet and exceed national standards of care. And we likewise share our improvement work as we continue to deliver on our promise to you. ">
	<meta name="keywords" content="UMass Memorial, Medical, Center, quality, patient, safety, improve, goal, outcome, caring, national, standards, care, improvement, achievements, teaching, research">
	<style type="text/css">
		@import url(default.css);
	</style>
               <!--[if IE]>
               <style type="text/css">
                   .med_group_member{position: relative; right: 25px;}
               </style>
               <![endif]-->
	
				
<script type="text/javascript">
//<!--
var ns4 = (document.layers);
var ie  = (document.all);
var ie4 = (ie && !document.getElementById);
var ie5 = (ie && document.getElementById);
var ns6 = (!ie && document.getElementById);

var aryMoused = new Array();
var aryLayerMoused = new Array();
var aryMoImages = new Array();
var imageList = new Array();
var runMouseOvers = true;
var TimerID = null;
var iLimit = 25;
var itmp = 0;

var nbTime = 100;
var nbTimes = 2;
var nbThisLoc = 325;
var aryLayerNames = new Array();
var aryNavBarLayerInfo = new Array();
var aryNavBarLayers = new Array();

var registeredObjects = new Array();
var viz = "hide";

function MOImage() {
	var arg = MOImage.arguments;
	this.ptrImage = BillzNavBarMM_findObj(arg[0]);
	this.imageMO = new Image();
	this.imageMO.src = arg[1];
	this.HTMLname = arg[0];
	this.Moused = false;
	this.OriginalSrc = '';
	return true;
}

function BillzImagePreload() {
	// 0) html image name 1) mo image src 2)image Name for rollover key (rollover may have multiple mos for one html Image) 
	var arg = BillzImagePreload.arguments;
	nbImagePreload(arg[0], arg[1], arg[2]);
}

function nbImagePreload(img_name, mo_img_src, rollover_key_img_name) {
	var imageKey = (rollover_key_img_name.length > 0) ? rollover_key_img_name : img_name;
	imageList[imageList.length] = imageKey;
	if (!(aryMoImages[imageKey])) aryMoImages[imageKey] = new MOImage(img_name, mo_img_src);
}

function BillzMouseover() {
	var arg = null;
	if (runMouseOvers) {		
		arg = BillzMouseover.arguments; //args 0)ImageName 1)OriginalSrc 2)array index (caller imagename)		
		nbMouseover(arg[0], arg[1], arg[2]);
	}
	return true;
}
// args 1) ImageName 2) OriginalSrc 3) array index (caller imagename)
function nbMouseover(img_name, orig_src, img_key) {
	var imageKey = null;
	var o = null;
	if (runMouseOvers) 
	{				
		imageKey = (img_key.length > 0) ? img_key : img_name;
		if (!(aryMoImages[imageKey].ptrImage)) aryMoImages[imageKey].ptrImage = BillzNavBarMM_findObj(img_name);		
		if (aryMoImages[imageKey] && (o = aryMoImages[imageKey].ptrImage)) {
			aryMoImages[imageKey].OriginalSrc = orig_src;
			aryMoImages[imageKey].Moused = true;
			o.src = aryMoImages[imageKey].imageMO.src;
		}
	}
	return true;
}

var NavBarTempOnload = null;
if (window.onload && window.onload != null) NavBarTempOnload = window.onload;

function FullyLoaded() {
	if (NavBarTempOnload != null) NavBarTempOnload();
	runMouseOvers = true;
	return true;
}

function BillzMouseOutTimer() {
	return nbMouseOutTimer();
}

function nbMouseOutTimer() {
	if (TimerID) clearTimeout(TimerID);
	TimerID = setTimeout("nbLayerRestore()",5000);
	return true;
}

function RestoreAll() {
	nbMouseoverRestore();
	nbLayerRestore();
	return true;
}

function BillzMouseoverRestore() {
	return nbMouseoverRestore();
}

function nbMouseoverRestore() {
	var i = 0;
	var o = null;
	if (runMouseOvers) {
		for (i = 0; i < imageList.length; i++) {
			if (aryMoImages[imageList[i]].Moused && (o = aryMoImages[imageList[i]].ptrImage)) {
				o.src = aryMoImages[imageList[i]].OriginalSrc;
				aryMoImages[imageList[i]].Moused = false;
			}
		}
	}
	return true;
}

function BillzLayerRestore() {
	return nbLayerRestore();
}

function nbLayerRestore() {
	var i = 0;
	for (i = 0; i < aryLayerNames.length; i++) {
		if (!aryNavBarLayerInfo[aryLayerNames[i]].isDefault) BillzNavBarRestoreLayers(aryLayerNames[i]);	
	}
	return true;
}

function BillzArrayPushUnique(aryArray, varNewElement) { //only pushes if unique value
	var pushIt = true;
	var i = 0;
	for (i = 0; i < aryArray.length && pushIt; i++) {
		pushIt = (varNewElement != aryArray[i]);
	}
	if (pushIt) BillzArrayPush(aryArray, varNewElement);
	return pushIt;
}

function BillzArrayPush(aryArray, varNewElement) { //Implement Array Push 'cause IE cant handle it
	aryArray[aryArray.length] = varNewElement;
	return true;
}
function BillzArrayPop(aryArray) { //Implement Array Pop 'cause IE cant handle it before 5.5
	var varItemToPop = null;
	if (aryArray[aryArray.length - 1]) {
		varItemToPop = aryArray[aryArray.length - 1];
		aryArray[aryArray.length] = null;
	}
	return varItemToPop;
}

function getDivRef(id) {
	var divref;
	if(ns4) divref = document.layers[id];
	else if(ie4) divref = document.all[id];
	else if(ie5 || ns6) divref = document.getElementById(id);	
	return divref;
}

//v3.0 name changed to avoid clash with possible other JS in content, this function complements of MM Dreamweaver
function NavBarSwapRollover(swapimage,defaultimage,imageID) {
	if(imageID.length > 0 && document.getElementById(imageID))
	{
		if(swapimage.length > 0) 
			document.getElementById(imageID).src = "images/" + swapimage;
		else
			document.getElementById(imageID).src = "images/" + defaultimage;		
	}
}
function BillzNavBarMM_findObj(n, d) {
	var p,i,x;
	if (ns6) x = document.getElementById(n);
	else {		
		if (registeredObjects[n]) return registeredObjects[n];
		if (!(d)) d = document;
		try {
			p = n.indexOf("?");
		}
		catch(e) {
			p = 0;
		}
		if (p > 0 && parent.frames.length) {
			d = parent.frames[n.substring(p+1)].document;
			n = n.substring(0,p);
		}
		if (!(x = d[n]) && d.all) x = d.all[n];	
		for (i = 0; !x && i < d.forms.length; i++) {
			x = d.forms[i][n];
		}
		for (i=0; !x && d.layers && i < d.layers.length; i++) {
			if (d.layers[i].id.indexOf("external_") == -1) x = BillzNavBarMM_findObj(n, d.layers[i].document);	
		}
		registeredObjects[n] = x;
	}				
	return x;
}

function BillzArrayContains() {
	var arg = BillzArrayContains.arguments;
	var foundit = false;
	var i = 0;
	for (i = 0; i < arg[0].length && !foundit; i++) {
		foundit = (arg[1] == arg[0][i]);
	}
	return foundit;
}

function NavBarRegisterLayer() {
	var arg = NavBarRegisterLayer.arguments;
	var n = arg[0];
	var d = arg[1];
	var mo = false;
	var o = null;
	if (arg[2] && arg[2] == 'MOutLayer') mo = true;
	else mo = false;
	
	if (!(BillzArrayContains(aryLayerNames, n))) {
		if (o = BillzNavBarMM_findObj(n)) {
			aryNavBarLayers[n] = o;
			BillzArrayPushUnique(aryLayerNames, n);
			aryNavBarLayerInfo[n] = new NavBarLayer(n, d, mo);
		}
	}
	return true;
}

function BillzNavBarMM_showHideLayers() {
	//v3.0 name changed, this function complements of MM Dreamweaver with customizations by Bill Heller
	var i = 0;
	var x = "";
	var obj = null;
	var v = null;
	var p = null;
	var args = BillzNavBarMM_showHideLayers.arguments;
	
	if (args[args.length - 1] != "menu") nbMouseOutTimer();
	for (i = 0; i < (args.length - 2); i += 3) {
		if (!aryNavBarLayers[args[i]]) {
			x = (args[i + 2] == 'show') ? 'hide' : 'show';
			NavBarRegisterLayer(args[i], x);
		}
		if ((obj = aryNavBarLayers[args[i]]) != null) {
			v = args[i + 2];
			aryNavBarLayerInfo[args[i]].isDefault = false;
			if (args[args.length - 1] == "restore") v = (v == 'show') ? 'hide' : 'show';
			
			if (obj.style) obj.style.visibility = (v == 'show') ? 'visible' : ((v == 'hide') ? 'hidden' : v);
			else obj.visibility = v;
		}
	}
	return true;
}

function BillzNavBarRestoreLayers() {
	var i = 0;
	var x = "";
	var obj = null;
	var v = null;
	var p = null;
	var args = BillzNavBarRestoreLayers.arguments;
	for (i = 0; i < (args.length); i++) {
		if (obj = aryNavBarLayers[args[i]]) {
			v = aryNavBarLayerInfo[args[i]].defaultVisibility;
			if (obj.style) {
				obj = obj.style;
				v = (v == 'show' ) ? 'visible' : ((v == 'hide') ? 'hidden' : v);
			}
			obj.visibility = v;
			if (!aryNavBarLayerInfo[args[i]].MOutLayer) aryNavBarLayerInfo[args[i]].isDefault = true;			
		}
	}
	return true;
}

function NavBarLayer() {
	var arg = NavBarLayer.arguments;
	this.defaultVisibility = arg[1];
	this.isDefault = true;
	this.MOutLayer = arg[2];
	return true;
}

function BillzNavMove() {
	return nbNavMove();
}

function nbNavMove() {
	var thisl = null;
	var otherl = null;
	if (thisl = BillzNavBarMM_findObj("nbScrollLayer")) {
		if (thisl.style) {
			thisl = thisl.style;
			viz = "hidden";
		} 
		thisl.top = nbThisLoc -= 3;
		if (nbThisLoc < -750) {
			nbThisLoc = 325;
			nbTimes--;
		}
	}
	if (nbTimes <= 0) {
		otherl = BillzNavBarMM_findObj("BillzLayer");
		otherl.visibility = viz;
	} else {
		setTimeout("nbNavMove()", nbTime);
	}	
	return true;
}

function NavBar_openadmin() {
	window.open('admin/','SiteAdmin','height=screen.availheight,width=screen.availwidth,scrollbars=1,toolbar=0,directories=0,status=0,menubar=0,resizable=1');
	return true;
}

window.onload = FullyLoaded;
//-->
</script>
					
<script type="text/javascript">
//<!--
function NavBar_setCookie(cookievalue,navVersion,linkID) 
{	
	var cookiename = "SLIDINGTABLE_NAVBAR" + navVersion;
	var cookieVersionname = "SLIDINGTBL_NAVBAR_VERSION";
	var cookieClear = "SLIDINGTBL_NAVBAR_CLEARCOOKIES";	
	document.cookie = cookieClear.toUpperCase() + "=false";
	if(cookievalue.length > 0)
		document.cookie = cookiename.toUpperCase() + "=" + escape(cookievalue);
	if(navVersion.length > 0)	
		document.cookie = cookieVersionname.toUpperCase() + "=" + navVersion;	
	if(linkID.length > 0)
		NavBar_setPLinkIDCookie(linkID,navVersion);		
}
function NavBar_setoLevelIDCookie(cookievalue,linkID,navVersion) 
{
	var name = "SLIDINGTBL_NAVBAR_OLEVELID";		
	if(cookievalue.length > 0)
		document.cookie = name.toUpperCase() + "=" + escape(cookievalue);	
	if(linkID.length > 0)
		NavBar_setPLinkIDCookie(linkID,navVersion);	
	if(navVersion.length > 0)	
		document.cookie = "SLIDINGTBL_NAVBAR_VERSION=" + navVersion;		
}
function NavBar_setPLinkIDCookie(linkID,navVersion)
{	
	document.cookie = "SLIDINGTBL_NAVBAR_PLINKID=" + linkID;	
	if(navVersion.length > 0)	
		document.cookie = "SLIDINGTBL_NAVBAR_VERSION=" + navVersion;
}
function NavBar_deleteCookie() 
{
	// first we'll split this cookie up into name/value pairs
	// note: document.cookie only returns name=value, not the other components
	var check_name = "SLIDINGTABLE_NAVBAR";	
	var a_all_cookies = document.cookie.split( ';' );
	var a_temp_cookie = '';
	var cookie_name = '';
	var cookie_value = '';
	var b_cookie_found = false; // set boolean t/f default f	

	document.cookie = "SLIDINGTBL_NAVBAR_VERSION=0";	
	document.cookie = "SLIDINGTBL_NAVBAR_OLEVELID=";	
	for (i = 0; i < a_all_cookies.length; i++)
	{		
		a_temp_cookie = a_all_cookies[i].split( '=' );			
		cookie_name = a_temp_cookie[0].replace(/^\s+|\s+$/g, '');
		
		//expire all cookies for every slidingTable_navbar intances.			
		if (cookie_name.toUpperCase().indexOf(check_name) == 0)		
			document.cookie = cookie_name.toUpperCase() + "=";			 	
	}	
}
		
//-->
</script>
			
				
<script type="text/javascript">
//<!--
function NavBar_setCookie(cookievalue,navVersion,linkID) 
{	
	var cookiename = "SLIDINGTABLE_NAVBAR" + navVersion;
	var cookieVersionname = "SLIDINGTBL_NAVBAR_VERSION";
	var cookieClear = "SLIDINGTBL_NAVBAR_CLEARCOOKIES";	
	document.cookie = cookieClear.toUpperCase() + "=false";
	if(cookievalue.length > 0)
		document.cookie = cookiename.toUpperCase() + "=" + escape(cookievalue);
	if(navVersion.length > 0)	
		document.cookie = cookieVersionname.toUpperCase() + "=" + navVersion;	
	if(linkID.length > 0)
		NavBar_setPLinkIDCookie(linkID,navVersion);		
}
function NavBar_setoLevelIDCookie(cookievalue,linkID,navVersion) 
{
	var name = "SLIDINGTBL_NAVBAR_OLEVELID";		
	if(cookievalue.length > 0)
		document.cookie = name.toUpperCase() + "=" + escape(cookievalue);	
	if(linkID.length > 0)
		NavBar_setPLinkIDCookie(linkID,navVersion);	
	if(navVersion.length > 0)	
		document.cookie = "SLIDINGTBL_NAVBAR_VERSION=" + navVersion;		
}
function NavBar_setPLinkIDCookie(linkID,navVersion)
{	
	document.cookie = "SLIDINGTBL_NAVBAR_PLINKID=" + linkID;	
	if(navVersion.length > 0)	
		document.cookie = "SLIDINGTBL_NAVBAR_VERSION=" + navVersion;
}
function NavBar_deleteCookie() 
{
	// first we'll split this cookie up into name/value pairs
	// note: document.cookie only returns name=value, not the other components
	var check_name = "SLIDINGTABLE_NAVBAR";	
	var a_all_cookies = document.cookie.split( ';' );
	var a_temp_cookie = '';
	var cookie_name = '';
	var cookie_value = '';
	var b_cookie_found = false; // set boolean t/f default f	

	document.cookie = "SLIDINGTBL_NAVBAR_VERSION=0";	
	document.cookie = "SLIDINGTBL_NAVBAR_OLEVELID=";	
	for (i = 0; i < a_all_cookies.length; i++)
	{		
		a_temp_cookie = a_all_cookies[i].split( '=' );			
		cookie_name = a_temp_cookie[0].replace(/^\s+|\s+$/g, '');
		
		//expire all cookies for every slidingTable_navbar intances.			
		if (cookie_name.toUpperCase().indexOf(check_name) == 0)		
			document.cookie = cookie_name.toUpperCase() + "=";			 	
	}	
}
		
//-->
</script>
			
				
<script type="text/javascript">
//<!--
function NavBar_setCookie(cookievalue,navVersion,linkID) 
{	
	var cookiename = "SLIDINGTABLE_NAVBAR" + navVersion;
	var cookieVersionname = "SLIDINGTBL_NAVBAR_VERSION";
	var cookieClear = "SLIDINGTBL_NAVBAR_CLEARCOOKIES";	
	document.cookie = cookieClear.toUpperCase() + "=false";
	if(cookievalue.length > 0)
		document.cookie = cookiename.toUpperCase() + "=" + escape(cookievalue);
	if(navVersion.length > 0)	
		document.cookie = cookieVersionname.toUpperCase() + "=" + navVersion;	
	if(linkID.length > 0)
		NavBar_setPLinkIDCookie(linkID,navVersion);		
}
function NavBar_setoLevelIDCookie(cookievalue,linkID,navVersion) 
{
	var name = "SLIDINGTBL_NAVBAR_OLEVELID";		
	if(cookievalue.length > 0)
		document.cookie = name.toUpperCase() + "=" + escape(cookievalue);	
	if(linkID.length > 0)
		NavBar_setPLinkIDCookie(linkID,navVersion);	
	if(navVersion.length > 0)	
		document.cookie = "SLIDINGTBL_NAVBAR_VERSION=" + navVersion;		
}
function NavBar_setPLinkIDCookie(linkID,navVersion)
{	
	document.cookie = "SLIDINGTBL_NAVBAR_PLINKID=" + linkID;	
	if(navVersion.length > 0)	
		document.cookie = "SLIDINGTBL_NAVBAR_VERSION=" + navVersion;
}
function NavBar_deleteCookie() 
{
	// first we'll split this cookie up into name/value pairs
	// note: document.cookie only returns name=value, not the other components
	var check_name = "SLIDINGTABLE_NAVBAR";	
	var a_all_cookies = document.cookie.split( ';' );
	var a_temp_cookie = '';
	var cookie_name = '';
	var cookie_value = '';
	var b_cookie_found = false; // set boolean t/f default f	

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	document.cookie = "SLIDINGTBL_NAVBAR_OLEVELID=";	
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		a_temp_cookie = a_all_cookies[i].split( '=' );			
		cookie_name = a_temp_cookie[0].replace(/^\s+|\s+$/g, '');
		
		//expire all cookies for every slidingTable_navbar intances.			
		if (cookie_name.toUpperCase().indexOf(check_name) == 0)		
			document.cookie = cookie_name.toUpperCase() + "=";			 	
	}	
}
		
//-->
</script>
			
				
<script type="text/javascript">
//<!--
function NavBar_setCookie(cookievalue,navVersion,linkID) 
{	
	var cookiename = "SLIDINGTABLE_NAVBAR" + navVersion;
	var cookieVersionname = "SLIDINGTBL_NAVBAR_VERSION";
	var cookieClear = "SLIDINGTBL_NAVBAR_CLEARCOOKIES";	
	document.cookie = cookieClear.toUpperCase() + "=false";
	if(cookievalue.length > 0)
		document.cookie = cookiename.toUpperCase() + "=" + escape(cookievalue);
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		document.cookie = cookieVersionname.toUpperCase() + "=" + navVersion;	
	if(linkID.length > 0)
		NavBar_setPLinkIDCookie(linkID,navVersion);		
}
function NavBar_setoLevelIDCookie(cookievalue,linkID,navVersion) 
{
	var name = "SLIDINGTBL_NAVBAR_OLEVELID";		
	if(cookievalue.length > 0)
		document.cookie = name.toUpperCase() + "=" + escape(cookievalue);	
	if(linkID.length > 0)
		NavBar_setPLinkIDCookie(linkID,navVersion);	
	if(navVersion.length > 0)	
		document.cookie = "SLIDINGTBL_NAVBAR_VERSION=" + navVersion;		
}
function NavBar_setPLinkIDCookie(linkID,navVersion)
{	
	document.cookie = "SLIDINGTBL_NAVBAR_PLINKID=" + linkID;	
	if(navVersion.length > 0)	
		document.cookie = "SLIDINGTBL_NAVBAR_VERSION=" + navVersion;
}
function NavBar_deleteCookie() 
{
	// first we'll split this cookie up into name/value pairs
	// note: document.cookie only returns name=value, not the other components
	var check_name = "SLIDINGTABLE_NAVBAR";	
	var a_all_cookies = document.cookie.split( ';' );
	var a_temp_cookie = '';
	var cookie_name = '';
	var cookie_value = '';
	var b_cookie_found = false; // set boolean t/f default f	

	document.cookie = "SLIDINGTBL_NAVBAR_VERSION=0";	
	document.cookie = "SLIDINGTBL_NAVBAR_OLEVELID=";	
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	{		
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		//expire all cookies for every slidingTable_navbar intances.			
		if (cookie_name.toUpperCase().indexOf(check_name) == 0)		
			document.cookie = cookie_name.toUpperCase() + "=";			 	
	}	
}
		
//-->
</script>
			</HEAD>
 


<!--
__________ SCRIPTS ______________________________ 
-->




<!--
__________ STYLES ______________________________
-->
<style type="text/css">
	@import url(MedicalCenter_style.css);
</style>
<body>
<table width="750" cellspacing="0" cellpadding="0" border="0" align="center">
<tr>
<!--
__________ LOGO ______________________________
-->
    	<td width="230" height="60" align="center"><a href="MedicalCenterHP.cfm?id=6"><img border="0" src="images/logo_ummmc.jpg"></a></td>
<!--
__________ HOSPITAL NAV ______________________________
-->
	  	<td align="center" style="padding-bottom:10px;">
			

		
		
		
		
		
		

		
		
		


		
		<style>
			a:link.topnav {
				display:block;
				font-family:Arial, Helvetica, sans-serif; 
				font-size:11px;
				font-weight:bold;
				color:#333333; 
				text-decoration:none;
				background-image:url(images/bar_01.jpg);
				padding:2px 0px 2px 10px; 
				background-repeat:no-repeat;
			}
			a:visited.topnav {
				display:block;
				font-family:Arial, Helvetica, sans-serif; 
				font-size:11px;
				font-weight:bold;
				color:#333333; 
				text-decoration:none;
				background-image:url(images/bar_01.jpg);
				padding:2px 0px 2px 10px; 
				background-repeat:no-repeat;
			}
			a:hover.topnav {
				display:block;
				font-family:Arial, Helvetica, sans-serif; 
				font-size:11px;
				font-weight:bold;
				color:#8a9bc2;
				text-decoration:none;
				background-image:url(images/bar_hover_01.jpg);
				padding:2px 0px 2px 10px; 
				background-repeat:no-repeat;
			}
			a:active.topnav {
				display:block;
				font-family:Arial, Helvetica, sans-serif; 
				font-size:11px;
				font-weight:bold;
				color:#333333; 
				text-decoration:none;
				background-image:url(images/bar_01.jpg);
				padding:2px 0px 2px 10px; 
				background-repeat:no-repeat;
			}
		</style>
		
	<!-- Begin NavBar Output  -  Version:  v0.79a 09/30/2006  -->
	
		<!-- Begin NavBar Bar #1 Content Output... -->
		<table cellpadding="0" cellspacing="0" border="0"><tr><td><table  border="0" cellspacing="0" cellpadding="0" onclick="NavBar_deleteCookie();">
	<tr class="topnav">
		<td style="width:200px" valign="top" align="left" title=""><a href="http://www.umassmemorial.org/MedicalCenterHP.cfm?id=6"  onClick="NavBar_setPLinkIDCookie('4284','');" class="topnav">UMass Memorial Medical Center</a></td>
		<td style="width:155px" valign="top" align="left" title=""><a href="http://www.umassmemorial.org/clintonHP.cfm?id=10"  onClick="NavBar_setPLinkIDCookie('4283','');" class="topnav">Clinton Hospital</a></td>
		<td style="width:155px" valign="top" align="left" title=""><a href="http://www.umassmemorial.org/HealthAllianceHP.cfm?id=9"  onClick="NavBar_setPLinkIDCookie('4282','');" class="topnav">HealthAlliance Hospital</a></td>
	</tr>
</table></td></tr><tr><td><table  border="0" cellspacing="0" cellpadding="0" onclick="NavBar_deleteCookie();">
		<td style="width:200px" valign="top" align="left" title=""><a href="http://www.umassmemorial.org/MarlboroughHP.cfm?id=8"  onClick="NavBar_setPLinkIDCookie('4281','');" class="topnav">Marlborough Hospital</a></td>
		<td style="width:155px" valign="top" align="left" title=""><a href="http://www.umassmemorial.org/winghp.cfm?id=7"  onClick="NavBar_setPLinkIDCookie('4280','');" class="topnav">Wing Memorial Hospital</a></td>
		<td style="width:155px" valign="top" align="left" title=""><a href="http://www.umassmemorial.org/SystemHP.cfm?id=27"  onClick="NavBar_setPLinkIDCookie('4279','');" class="topnav">Our System</a></td>
</table></td></tr></table>
	
		<!-- End NavBar Output -->
	 

		


	  	</td>
	</tr>
</table>
<table width="750" cellspacing="0" cellpadding="0" border="0" align="center">
<tr>
	  	<td height=74 background="images/blurb_ummc2.gif" style="padding: 5px 0px 0px 8px; font-family: Arial; font-size: 8pt; font-weight:bold; color:#285285;" width="170">UMass Memorial Medical Center connects you with today's medical innovations and tomorrow's breakthroughs.
		<a href="MedicalCenterIP.cfm?id=1612"><img src="images/blurblink_ummmc.gif" border=0 style="margin: 0px 0px 0px 0px;"></a>
	  	</td>
<!--
__________ BANNER ______________________________
-->
		<td rowspan="2">





	






	
	
		
				
			
			
			
				
				

<!--MARK--><img src="images/banner_UMMC_quality3.jpg"><!--MARK-->

</td>
	</tr>
	<tr>
<!--
__________ SEARCH ______________________________
-->
	  	<td height=46 background="images/searchbkg_ummmc.jpg" valign="top" style="background-repeat:no-repeat;">





	<style name="text/css" class="search">		
		td.search {background-color: transparent; background-image: URL(images/clear.gif); font-family: verdana,arial; font-weight: 700; font-size: 12px; font-color: 000000;}
				
	</style>

		<table border="0" cellpadding="0" cellspacing="0" background="" align= "top">		
		<form action="body.cfm?id=86" method="POST">		
		<input type="hidden" name="action" value="list">	
		<input type="hidden" name="search_areas_id" value="">	
		<input type="hidden" name="includewhat" value="">
			
			<tr><td class="searchCell">							
				
					&nbsp;&nbsp;&nbsp;&nbsp; Search<br>
				
				
					&nbsp;&nbsp;&nbsp;<input type="text" name="keywords" size="15" value="Search Intranet">
							
				
					&nbsp; <input type="IMAGE" src="images/go_ummmc.jpg" border="0" width="21" height="13">
				
			</td></tr>
		</form>
		</table>
	 


	  	</td>
	</tr>
</table>
<img src="image/spacer.gif" height="10">
<table width="750" cellspacing="0" cellpadding="0" border="0" align="center">
	<tr>
<!--
__________ LEFT NAV ______________________________
-->
	
	
	
		
	
		<td width="180" rowspan="3">
			






		<style type="text/css">
			a:link.leftnav  {  
				font-family:Arial, Helvetica, sans-serif; 
				color:#000000; 
				font-size:11px;
				display:block; 
				padding:3px 0px 3px 15px; 
				text-decoration:none;
				background-color:#cbd3e6;
			}
			a:visited.leftnav  {  
				font-family:Arial, Helvetica, sans-serif; 
				color:#000000; 
				font-size:11px;
				display:block; 
				padding:3px 0px 3px 15px; 
				text-decoration:none;
				background-color:#cbd3e6;
			}
			a:hover.leftnav  {  
				font-family:Arial, Helvetica, sans-serif; 
				color:#FFFFFF; 
				font-size:11px;
				font-weight:bold;
				display:block; 
				padding:3px 0px 3px 15px; 
				text-decoration:none;
				background-color:#5970a4;
			}
			a:active.leftnav  {  
				font-family:Arial, Helvetica, sans-serif; 
				color:#000000; 
				font-size:11px;
				display:block; 
				padding:3px 0px 3px 15px; 
				text-decoration:none;
				background-color:#cbd3e6;
			}
		</style>
		
	<!-- Begin NavBar Output  -  Version:  v0.79a 09/30/2006  -->
	
		<!-- Begin NavBar Bar #2 Content Output... -->
		<table  border="0" cellspacing="0" cellpadding="0" onclick="NavBar_deleteCookie();">
	<tr class="leftnav">
		<td class="leftnav" valign="top" align="left"><img src='images/left-nav-top-medicalcenter.gif' alt=""></td>
	</tr>
	<tr>
		<td class="leftnav"  valign="top" align="left" title=""><a href="MedicalCenterIP.cfm?id=1612"  onClick="NavBar_setPLinkIDCookie('1612','');" class="leftnav">About Our Medical Center</a></td>
	</tr>
	<tr class="leftnav">
		<td class="leftnav" colspan="2" valign="top" align="left" title=""><img src='images/left-nav-betweener-medicalcenter.gif' alt=""></td>
	</tr>
	<tr>
		<td class="leftnav"  valign="top" align="left" title=""><a href="MedicalCenterIP.cfm?id=1613"  onClick="NavBar_setPLinkIDCookie('1613','');" class="leftnav">Services</a></td>
	</tr>
	<tr class="leftnav">
		<td class="leftnav" colspan="2" valign="top" align="left" title=""><img src='images/left-nav-betweener-medicalcenter.gif' alt=""></td>
	</tr>
	<tr>
		<td class="leftnav"  valign="top" align="left" title=""><a href="MedicalCenteriP.cfm?id=3623"  onClick="NavBar_setPLinkIDCookie('3623','');" class="leftnav">Find a Physician</a></td>
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	<tr class="leftnav">
		<td class="leftnav" colspan="2" valign="top" align="left" title=""><img src='images/left-nav-betweener-medicalcenter.gif' alt=""></td>
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	<tr>
		<td class="leftnav"  valign="top" align="left" title=""><a href="MedicalCenterIP.cfm?id=2790"  onClick="NavBar_setPLinkIDCookie('2790','');" class="leftnav">Patients/Visitors</a></td>
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	<tr class="leftnav">
		<td class="leftnav" colspan="2" valign="top" align="left" title=""><img src='images/left-nav-betweener-medicalcenter.gif' alt=""></td>
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	<tr>
		<td class="leftnav"  valign="top" align="left" title=""><a href="MedicalCenterIP.cfm?id=1617"  onClick="NavBar_setPLinkIDCookie('1617','');" class="leftnav">Ways to Help</a></td>
	</tr>
	<tr class="leftnav">
		<td class="leftnav" colspan="2" valign="top" align="left" title=""><img src='images/left-nav-betweener-medicalcenter.gif' alt=""></td>
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	<tr>
		<td class="leftnav"  valign="top" align="left" title=""><a href="medicalcenterIP.cfm?id=1616"  onClick="NavBar_setPLinkIDCookie('1616','');" class="leftnav">News/Events</a></td>
	</tr>
	<tr class="leftnav">
		<td class="leftnav" colspan="2" valign="top" align="left" title=""><img src='images/left-nav-betweener-medicalcenter.gif' alt=""></td>
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	<tr>
		<td class="leftnav"  valign="top" align="left" title=""><a href="medicalcenterip.cfm?id=4313"  onClick="NavBar_setPLinkIDCookie('4313','');" class="leftnav">Careers</a></td>
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	<tr class="leftnav">
		<td class="leftnav" colspan="2" valign="top" align="left" title=""><img src='images/left-nav-betweener-medicalcenter.gif' alt=""></td>
	</tr>
	<tr>
		<td class="leftnav"  valign="top" align="left" title=""><a href="medicalcenterip.cfm?id=4707"  onClick="NavBar_setPLinkIDCookie('4707','');" class="leftnav">Quality, Patient Safety and Patient Experience</a></td>
	</tr>
	<tr class="leftnav">
		<td class="leftnav" colspan="2" valign="top" align="left" title=""><img src='images/left-nav-betweener-medicalcenter.gif' alt=""></td>
	</tr>
	<tr>
		<td class="leftnav"  valign="top" align="left" title=""><a href="systemip.cfm?id=1618"  onClick="NavBar_setPLinkIDCookie('1618','');" class="leftnav">For Providers</a></td>
	</tr>
	<tr class="leftnav">
		<td class="leftnav" colspan="2" valign="top" align="left" title=""><img src='images/left-nav-betweener-medicalcenter.gif' alt=""></td>
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	<tr>
		<td class="leftnav"  valign="top" align="left" title=""><a href="systemip.cfm?id=3947"  onClick="NavBar_setPLinkIDCookie('3947','');" class="leftnav">Check Your Health</a></td>
	</tr>
	<tr class="leftnav">
		<td class="leftnav" colspan="2" valign="top" align="left" title=""><img src='images/left-nav-betweener-medicalcenter.gif' alt=""></td>
	</tr>
	<tr>
		<td class="leftnav"  valign="top" align="left" title=""><a href="systemhp.cfm?id=27"  onClick="NavBar_setPLinkIDCookie('27','');" class="leftnav">UMass Memorial Health Care</a></td>
	</tr>
	<tr class="leftnav">
		<td class="leftnav" colspan="2" valign="top" align="left" title=""><img src='images/left-nav-betweener-medicalcenter.gif' alt=""></td>
	</tr>
	<tr>
		<td class="leftnav"  valign="top" align="left" title=""><a href="MedicalCenterIP.cfm?id=1178"  onClick="NavBar_setPLinkIDCookie('1178','');" class="leftnav">UMass Medical School</a></td>
	</tr>
	<tr class="leftnav">
		<td class="leftnav" valign="top" align="left"><img src='images/left-nav-bottom-medicalcenter.gif' alt=""></td>
	</tr>
</table>
	
		<!-- End NavBar Output -->
	 

		<div align="center" style="font-size:1px;">
			<img src="images/spacer.gif" height="9">
		</div>

<!--
__________ BANNER ADs ______________________________
-->
<div style="padding:3px;"></div>
<div align="center">
 

<img src="images/spacer.gif" height="10">
 

<img src="images/spacer.gif" height="10">
 

<img src="images/spacer.gif" height="10">
 

<br>
</div>		</td>
<!--
_________ BREADCRUMBS ___________________________
-->
		<td colspan="2" class="bcCell">
 


 

 




	
	
	
		
	
	
		
		
			
				
				
				
				
				
			
			
		
		
	
		
		
			
				
				
				
				
				
			
			
		
		
	


	
		<a href="homepage.cfm?id=1" class="linkbreadcrumbs">Home</a>
	
	
		<span class="breadcrumbseparator"><img src="images/arrow-medicalcenter.gif"></span>
		
			<a href="/medicalcenterhp.cfm?id=6" class="linkbreadcrumbs">UMass Memorial Medical Center</a>
		
	
		<span class="breadcrumbseparator"><img src="images/arrow-medicalcenter.gif"></span>
		
			<a href="/medicalcenterip.cfm?id=4707" class="linkbreadcrumbs">Quality, Patient Safety and Patient Experience</a>
		
	



</td>
	<tr>
	</tr>
	
	
	
		
	
<!--
__________ CON TENT ______________________________
-->
		<td width="420" style="padding:0px 10px 0px 10px;" class="contentCell">
		








	
		
		<table border="0" width="100%" cellspacing="0" cellpadding="0" style="background-image: url(images/dots_horz.gif); background-repeat: repeat-x; background-position: 1px 15px;">
			<tr>
				<td align="left" valign="top">
				<span class="title">Quality, Patient Safety and Patient Experience</span>
				</td>
			</tr>
		</table>
	



	<div><br /><img class="sm6generalwizard" src="images/Quality/Option4%20v2.jpg" border="0" width="368" height="148" /><br /><br /></div>
<div>The mission of UMass Memorial Medical Center is to improve the health of the people of Central New England through excellence in clinical care, service, teaching and research.</div>
<p>To deliver on this promise, we work unrelentingly on improving the quality and safety of the care we deliver. We are proud of our achievements. However, our goal is to constantly improve even more. We do this by centering our care on one patient at a time. Our physicians and staff work in teams drawing on their experience in many medical disciplines to ensure each patient's best outcome. We strive to have the best medical technology available for your care. And compassion and caring are integral to our work. You expect nothing less.</p>
<p>We invite you to explore this section of our web site to better understand our quality and safety program. We proudly share information on how we meet and exceed national standards of care. And we likewise share our improvement work as we continue to deliver on our promise to you.&nbsp;</p>
 


		</td>
	
	
	
	
		
					
	
		<td width="150">
<!--
__________ RIGHT NAV ______________________________
-->
	<style>
		a:link.rightnav {
			display:block; 
			padding:2px 10px 2px 25px; 
			font-size:8pt; 
			color:#336699;
			font-family:Arial, Helvetica, sans-serif;
			text-decoration:none;
			background-image:url(images/navigation/arrow_red.gif);
			background-repeat:no-repeat;
			background-position:5px 1px;
		}
		a:visited.rightnav {
			display:block; 
			padding:2px 10px 2px 25px; 
			font-size:8pt; 
			color:#336699;
			font-family:Arial, Helvetica, sans-serif;
			text-decoration:none;
			background-image:url(images/navigation/arrow_red.gif);
			background-repeat:no-repeat;
			background-position:5px 1px;
		}
		a:hover.rightnav {
			display:block; 
			padding:2px 10px 2px 25px; 
			font-size:8pt; 
			color:#003366;
			font-family:Arial, Helvetica, sans-serif;
			text-decoration:none;
			background-image:url(images/navigation/arrow_red.gif);
			background-repeat:no-repeat;
			background-position:5px 1px;
		}
		a:active.rightnav {
			display:block; 
			padding:2px 10px 2px 25px; 
			font-size:8pt; 
			color:#336699;
			font-family:Arial, Helvetica, sans-serif;
			text-decoration:none;
			background-image:url(images/navigation/arrow_red.gif);
			background-repeat:no-repeat;
			background-position:5px 1px;
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	</style>
	
		
		
		
		
		
		
	<!-- Begin NavBar Output  -  Version:  v0.79a 09/30/2006  -->
	
		<!-- Begin NavBar Bar #3 Content Output... -->
		<table  border="0" cellspacing="0" cellpadding="0">
	<tr class="rightnav">
		<td class="rightnav" valign="top" align="left"><img src='images/navigation/content_rt_nav_top.gif' alt=""></td>
	</tr>
	<tr>
		<td class="rightnav"  valign="top" align="left" title=""><a href="medicalcenterip.cfm?id=4739"  onClick="NavBar_setPLinkIDCookie('0','');" class="rightnav">How We Ensure Quality and Safety</a></td>
	</tr>
	<tr>
		<td class="rightnav"  valign="top" align="left" title=""><a href="medicalcenterip.cfm?id=4708"  onClick="NavBar_setPLinkIDCookie('0','');" class="rightnav">Quality Measures</a></td>
	</tr>
	<tr>
		<td class="rightnav"  valign="top" align="left" title=""><a href="medicalcenterip.cfm?id=4723"  onClick="NavBar_setPLinkIDCookie('0','');" class="rightnav">What Our Patients Say</a></td>
	</tr>
	<tr>
		<td class="rightnav"  valign="top" align="left" title=""><a href="medicalcenterip.cfm?id=4738"  onClick="NavBar_setPLinkIDCookie('0','');" class="rightnav">Volume Data</a></td>
	</tr>
	<tr>
		<td class="rightnav"  valign="top" align="left" title=""><a href="medicalcenterip.cfm?id=4724"  onClick="NavBar_setPLinkIDCookie('0','');" class="rightnav">Our Improvement Priorities</a></td>
	</tr>
	<tr>
		<td class="rightnav"  valign="top" align="left" title=""><a href="medicalcenterip.cfm?id=4716"  onClick="NavBar_setPLinkIDCookie('0','');" class="rightnav">Accreditations</a></td>
	</tr>
	<tr>
		<td class="rightnav"  valign="top" align="left" title=""><a href="medicalcenterip.cfm?id=4737"  onClick="NavBar_setPLinkIDCookie('0','');" class="rightnav">Our Outstanding Care</a></td>
	</tr>
	<tr>
		<td class="rightnav"  valign="top" align="left" title=""><a href="medicalcenterip.cfm?id=3941"  onClick="NavBar_setPLinkIDCookie('0','');" class="rightnav">Awards and Recognitions</a></td>
	</tr>
	<tr>
		<td class="rightnav"  valign="top" align="left" title=""><a href="medicalcenterip.cfm?id=4722"  onClick="NavBar_setPLinkIDCookie('0','');" class="rightnav">Resources for Patients</a></td>
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