Every member of our UMass Memorial staff is committed to ensuring that our patients and their family members are completely satisfied with their care.
Our commitment is to provide the highest quality of safe and effective care that meets the emotional, spiritual, and cultural needs and preferences of our patients. Our goal is for each patient to feel cared for in the best possible way. To this end, we work with patients and families to continuously improve the patient and family experience of care.
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"From the moment I arrived to be admitted and to the time I was released, I was treated with the utmost care and concern that I have ever encountered in my stays at any hospital during my life.
I want to commend your outstanding staff of doctors. The entire nursing staff was so cheerful, thoughtful and thorough. The doctors and nurses did everything right. I was in the right place at a very critical time."
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"I want to express my gratitude and appreciation for the nurse who cared for me. I was going through a rough time with my health issue and I was not in the best form during my visit - physically or emotionally.
"The nurse who cared for me showed such compassion, sincerity and a willingness to help me. She went above and beyond to really assess my situation and showed a commitment that is rarely seen in today's society."
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"In our society we all seem to quick to point fingers and assign blame. Seldom are the good actions of hard-working, dedicated, talented people recognized. I cannot let that be the case for what was done for me by the people of UMass Memorial. They were absolutely incredible.
"If anything has ever qualified as a pinnacle of quality activity, what I experienced at your facility is just that."
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"As a recent recovering heart patient (triple bypass), I am now fortunate enough to be receiving the service of the UMass Memorial Cardiac Rehabilitation Program staff. I need to mention that the most important aspect of the Cardiac Rehabilitation Program is the impressive professionalism of the dedicated staff members. They have created a synchronized program in which each of them is in tune with ease phase of our training sessions.
"Their knowledge and expertise... definitely provides a very comforting and reassuring safety net for each patient's well-being."
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"My family and I were absolutely amazed by just how personable and intelligent every single member of your staff was, and it would be impossible for me to explain just how much I appreciate what they have done for me. If these people were not there to help me, I can honestly say my survival would have been in question.
"There is no other hospital at which I am more comfortable than UMass Memorial Medical Center, and I believe you should consider yourself extremely lucky to have such a wonderful, caring and amazing staff."
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"Allow me to begin by thanking you and your staff for such excellent work. I was treated with respect, all procedures were clearly explained to me and I never felt that I was just another patient. Your obvious concern for my well-being and the professional way my test was conducted gave me immediate confidence that, regardless of the outcome, I was receiving the absolute best medical care possible.
"I hold you and your team in the highest regard."