Our Improvement Priorities

Our Mission
UMass Memorial Health Care is committed to improving the health of the people of our diverse communities of Central New England through culturally sensitive excellence in clinical care, service, teaching and research.

Our Vision
As one of the nation’s most distinguished academic health care systems, UMass Memorial Health Care will provide leadership and innovation in seamless health care delivery, education and research, all of which are designed to provide exceptional value to our patients.

Our Values
Consistently excelling at patient-centered care
Acting with personal integrity and accountability
Respecting one another
Effecting change through teamwork and system thinking
Supporting our diverse communities