We Welcome Your Help!
UMass Memorial Medical Center works in partnership with patients and their
family members to look at and improve our services. We value and count on the
patient perspective to help shape and evaluate patient- and family-centered
care. There are several opportunities to get involved in the improvement of
work now underway or yet to begin at UMass Memorial. These include: joining the
Patient and Family Advisory Council (PFAC), other councils, committees, or
workgroups within UMass Memorial.
Who is eligible to participate in a council, committee
or work group?
Those who have received care at the hospital or
one of the outpatient clinics of UMass Memorial, or their family members, are
eligible for council membership and/or joining other committees
Qualities that help council, committee or workgroup members work well
together include the ability to:
- Acknowledge and listen to different opinions
- Respectfully share points of view
- Express experiences in ways that others can learn
- Work well with other council members
- Participate in scheduled PFAC meetings
- Serve on other hospital committees and or workgroups
- Support the vision/mission of PFAC and UMass Memorial Medical Center.
Meeting and membership commitment
Members attend monthly dinner meetings, about 10 per year. Meetings
are held of the fourth Tuesday of the month, from 6 to 8 pm, UMass Memorial
Medical Center, University Campus. Council members serve two or three years in
terms that run from October 1 to September 30. Refer to the PFAC
Charter for more information about meeting and membership requirements.
We are now recruiting individuals for both the Patient and Family
Advisory Council and a variety of workgroups. Please share your
expertise with us and apply by filling out our inquiry form.
Share your interests and explore partnering with
If you are interested in participating in a council,
committee, or workgroup or learning more, fill out our inquiry form to share your interests
and contact information or e-mail PFAC@umassmemorial.org. A PFAC member
will contact you to discuss opportunities and answer any questions you may
The PFAC is kept to a size that promotes sharing and collaborative work. When
PFAC membership is full, applicants may be asked to apply at another time or
consider joining an alternative committee or workgroup. You may also wish to
learn more about our UMass Memorial volunteer program. There are lots of
opportunities to get involved!