UMass Memorial Medical Center is committed to patient- and family-centered care. In order to provide the best care possible, we believe it is essential to actively involve patients and their families in health care decisions.
UMass Memorial and the Patient and Family Advisory Council promotes patient- and family-centered care through the Planetree principles and philosophy.
- Human interactions
- Family, friends and social support
- Access to information and education
- Healing environments and design
- Nutrition
- Arts and entertainment
- Spirituality
- Human touch
- Complementary and integrative therapies
- Healthy communities
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David Ayers, MD, chair, orthopedics and physical rehabilitation, educates a patient by demonstrating the dynamics of a partial knee prosthetic. |
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Family and friends provide support, comfort and often help with caregiving at home. |
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Determining patients' and families' home needs is important with discharge planning. Heart and vascular intensive care unit nurse Maureen Lynch, RN, and Stanley Tam, MD, chief, cardiothoracic surgery, talk with patient Ronald Fortin.
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Pet therapy brightens patients' days, reduce stress and may promote quicker recovery. Pet therapy with our certified and specially trained dogs is offered at the Children's Medical Center and some adult patient units. |
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Together, oncology staff and patients made changes to improve the outpatient chemotherapy experience by expanding patient-centered services to include chair-side dispensing of prescribed home medication by a pharmacist. |
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Working with schools, senior centers, churches and other community partners, health care includes the wellness of the larger community. Jay Broadhurst, MD, welcomes patients to the Care Mobile. |